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Buyers FAQS

1. Why are some prices subject to VAT?

If the registration is presently owned by a VAT registered company or individual, VAT is added. Registrations sold by us on a commission basis are not subject to VAT.


2. How can I pay for my New Reg?

You can pay using any of the following:



or by cheque (please allow a minimum of 7 working days for clearance), or bankers draft. Alternatively, you can pay into our bank account.

Banker: National Westminster Bank Plc
35 Fishergate, Preston,
Lancashire, PR1 2BY
Account Name: New Reg Ltd
Account No: 41496582
Sort Code: 01-67-14
Ref:Your new registration


3. How long does a private registration transfer take?

The average transfer time is approximately 3-5 weeks. We ensure that every transfer is completed as quickly as possible. However, we cannot commence the transfer until we receive ALL the required documents. We take great care of your documents but cannot accept any responsibility for their safety once forwarded to the Department of Transport, although, it is extremely rare for documents to be lost.


4. Why are some personal number plates transfer times faster than others?

If you are buying a registration that has never previously been issued or assigned to a vehicle, the transfer usually takes between 7-14 days. This is because no donor vehicle needs \r\ninspecting by the Department of Transport. These registrations are held on a Certificate of Entitlement, carrying us as the 'Purchaser' and our customer as the 'nominee' thus minimising the amount of administration required.

Where the registration has previously been assigned to another vehicle there may be a need for an inspection of the donor vehicle prior to completing the transfer. In order to make a vehicle ready for transfer, the donor vehicle must be taxed and must hold a current MOT certificate. These documents may take a few weeks to reach us from the donor.

In addition to the time required to obtain the above documents the governing bodies themselves require ample time to process transfer applications.


5. Does the price include a vehicle?

No. You are only buying the registration and the right to transfer it to a vehicle of your choice.


6. Does the price include the acrylic plates?

Acrylic plates are not included within the New Reg purchase price. However, we do provide a plate manufacturing service, at a competitive price. For further details on how to purchase plates from us please visit our website www.newreg.com.


7. Is it possible to transfer a registration mark to a vehicle with a 'Q' prefix?

Unfortunately transfers are not possible to 'Q' registered vehicles. At present 'Q' prefix registration marks are non-transferable.


8. If my vehicle is new and unregistered, can I transfer a New Reg to it?

Yes. We need the V55 form from the garage your new vehicle is being bought from. Certain vehicle franchises will not release V55 documents, some franchises use a digital system - please check with the vehicle supplier first. We also need your insurance certificate and a cheque payable to the Driver & Vehicle Licensing Agency for the road tax, first registration fee and transfer fee (if applicable).

Because the transfer time is uncertain it may be more appropriate to have a year-related registration assigned by the garage supplying the vehicle. By opting for this you will have full use of the vehicle whilst the transfer is underway.


9. If I ask my garage to fit a registration, will I have to pay the £80 transfer fee again?

No. Every new vehicle is supplied with an appropriate year letter free of charge by the garage. The only charge made by the garage is for the acrylic plates.


10. Can a private registration be transferred from a car to a motorbike?

Yes. All motorbikes (including mopeds) can participate freely, provided the normal requirements of the transfer facility are met.


11. Can I ask you to try and get a previously unissued prefix combination?

Yes. In addition to the new age-related prefix registration marks, there is a possibility that the governing bodies may consider issuing the 'E & F' prefix combinations (number range 1-20 inclusive only). However, such decisions are at the sole discretion of the governing bodies. There are many changes in hand and nothing is certain.


12. Can I put any personalised plate on my vehicle?

The rule is; you cannot make a vehicle look newer than it actually is by transferring a younger year letter. For example, ABC 8W cannot be transferred to a vehicle originally registered as NDF 715P as this would make it look younger. The same applies to 'S' prefix registration marks, these can only be assigned to vehicles first registered as new on or after the 1st of August 1998. Vehicle registration marks that do not contain a year identifier may be assigned to a vehicle of any age.


13. What happens to my current registration when I transfer to a New Reg?

It's automatically made void, unless you pay the Department of Transport a fee to retain it. We will advise you when to remove and destroy your old plates and fit your new ones. Further information on retaining your old registration mark can be found on our website under Services > Retention Scheme.


14. If my car windows are etched with my original registration, does this mean I can get my old registration back if I decide to sell the car carrying my New Reg?

You can request the old registration mark to be re-assigned to your vehicle only if the windows of the vehicle are etched with the registration mark. The Vehicle Registration Office may call in your vehicle for an inspection to verify your claim. There are no guarantees that the governing bodies will re-issue the registration mark but, in our experience, it's highly likely they will do so.


15. Why are the rules of the governing bodies so strict?

There are many reasons why the system of assigning registration marks is so strict. The most obvious reason is that registrations are a method of law enforcement and as such the integrity and clarity of the transfer system must be upheld.


16. My V5 document says my registration mark is 'non-transferable'. Can I transfer a New Reg onto my vehicle?

Yes, in some cases. Although you cannot transfer or retain a non-transferable registration mark, the vehicle can receive a registration mark providing the non-transferable registration mark is not a 'Q' prefix, and providing the vehicle meets the normal conditions of the Sales, Transfer and Retention schemes.


17. What happens if I need to tax or MOT my vehicle while the registration transfer is being processed?

No problem!

Road Tax: Simply send the appropriate fee (cheques payable to the Driver & Vehicle Licensing Agency), together with your Insurance Certificate or cover note to us. We will do the rest!

MOT: You must ensure that the garage MOT the vehicle using the old registration. Send the new Certificate to us with a covering note informing us of the registration mark that you are purchasing. We will request the MOT be amended during the transfer procedure.


18. If the recipient vehicle already has a private registration mark can I transfer both at the same time?

Yes, no problem, this is a double transfer. All we need is the documents from the third vehicle involved and an extra 80 (cheque payable to the Driver & Vehicle Licensing Agency) along with a V317 application form and our additional administration fee, currently 80. If no third vehicle is available, then the registration mark can normally be retained on a retention certificate in accordance with the governing regulations. The current fee is 25 (plus the 80 transfer fee) which is to be supplied with the V778/1 application form and our additional administration fee, currently 80. Further information on retaining a registration mark may be found on our website under Services > Retention Scheme.


19. Does my vehicle need to be inspected?

Not usually. However, if, for example, there has been a change of construction of the vehicle, the authorities may then want to inspect it. You would be notified if this were necessary.


20. How can I find out about the status of my Registration transfer?

We handle thousands of transfers every year and one of the largest drains to our human resource is handling progress reports.
New Reg respectfully request that you avoid telephoning our transfer office unless it is absolutely urgent as this reduces the amount of available time to process your paperwork. Should your telephone call be unavoidable, you may call us on 0906 736 2551. Please ensure that you have read all correspondence from New Reg before making your call. Please note that your enquiry cannot be dealt with by New Reg sales agents and calls cannot be transferred from any other telephone number. Calls are charged at #1.02 per minute from a BT landline, calls from mobiles may vary and you must obtain the bill payers permission before dialling.


21. I paid a deposit by credit card but would now like to pay the balance also by credit card. Is this okay?

Yes. You can pay the outstanding balance by credit card although we charge a 2% handling charge on a Visa or MasterCard (4% for Amex). Debit cards, such as Switch do not incur a handling charge. In all cases we need your written confirmation to debit the outstanding amount from your credit card.


22. What happens to my payment if I change my mind before the transfer has been completed and I no longer want the registration mark I have agreed to buy from you?

We expect all purchase agreements to be honoured, just as you expect us to honour our terms of business. However, we do recognise that situations can change and we'll advertise and re-sell the registration on a reduced commission basis on your behalf but only after payment has been made in full. This arrangement is subject to our selling terms of business.


23. Do I have to keep the registration on my vehicle for a certain time before I can transfer it again?

There are no time restrictions and transferring a registration is a simple procedure which may be completed by yourself at your local licensing office. Please note that any registration mark purchased from us must not be offered for re-sale until our transaction with you has been finalised.


24. Can you make a set of plates to spell an every day word? PRIVATE or CAR PARK for example?

It is against the law in Britain to supply such plates for road use. To display illegally spaced or indistinguishable acrylic plates is an offence and can result in a fine of up to 1,000!


25. Why are my acrylic plates Pink or Orange?

All acrylic plates are supplied with a protective film used to prevent damage to the plate. The film must be removed before use.