The Consumer Contracts Regulations
As of 13 June 2014 the Distance Selling Regulations have been replaced by the Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law. Your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods. This includes shopping online, by mail order, over the phone or through a TV shopping channel.
The goods you can't return
There are some goods you can't return if you simply change your mind, including:
- CDs, DVDs or software if you've broken the seal on the wrapping
- perishable and other items that deteriorate rapidly such as food and flowers
- tailor-made or personalised goods
- underwear and earrings
Unfortunately, registration numbers fall into the 'personalised goods' category and as a result, New Reg Limited do not offer a returns policy.
If you have a query regards your order, please contact our Aftersales team on 01772566402 or firstname.lastname@example.org.
For information on delivery please see our Shipping Policy.