Buyers FAQS

Buyer's Questions

1. Why are some prices subject to VAT?

   If the registration is presently owned by a VAT registered company or individual, VAT is added. Registrations sold by us on a commission basis are not subject to VAT.

2. How can I pay for my New Reg?

   You can pay using any of the following:
   
   Or, alternatively on Finance provided by Pay4Later Finance.
   Cheque (please allow a minimum of 7 working days for clearance), Postal Order or Bankers Draft. Alternatively, you can pay using online banking
   

   Payment Information:
   Banker:	Barclays Bank Plc
   Account Name:	New Reg Limited
   Account Number:	10233544
   Sort Code:	20-69-85
   Reference:	Your New Reg.

3. How long does a private registration transfer take?

   The average transfer time is approximately 2-4 weeks. We ensure that every transfer is completed as quickly as possible. However, we cannot commence the transfer until we receive ALL the required documents. We take great care of your documents but cannot accept any responsibility for their safety once forwarded to the DVLA, although, it is extremely rare for documents to be lost.

4. Why are some personal number plates transfer times faster than others?

   If you are buying a registration that has never previously been issued or assigned to a vehicle, the transfer usually takes between 3-7 days. This is because no donor vehicle needs inspecting by the DVLA. These registrations are held on a V750 Certificate of Entitlement, carrying New Reg as the 'Purchaser' and our customer as the 'nominee' thus minimising the amount of administration required.
   Where the registration has previously been assigned to another vehicle there may be a need for an inspection of the donor vehicle prior to completing the transfer. In order to make a vehicle ready for transfer, the donor vehicle must be taxed and must hold a current MOT certificate. These documents may take a few weeks to reach us from the donor.
   In addition to the time required to obtain the above documents, the governing bodies themselves require ample time to process transfer applications.

5. Does the price include a vehicle?

   No. You are only buying the registration mark and the right to transfer it to a vehicle of your choice.

6. Does the price include the Acrylic Plates?

   No. Every previously unissued registration mark will need a new pair of number plates; New Reg offer a highly competitive and convenient manufacture and delivery service that can be ordered in addition to the registration mark at the time of purchase. New Reg is registered with the DVLA as a Registered Number Plate Supplier to supply legal number plates.

7. Is it possible to transfer a registration mark to a vehicle with a 'Q' prefix?

   Unfortunately, transfers are not possible to 'Q' registered vehicles. At present 'Q' prefix registration marks are non-transferable.

8. If my vehicle is new and unregistered, can I transfer a New Reg to it?

   Yes. If you are getting a brand new (unregistered) vehicle, ask the dealership if it can be registered with the new registration.
   If you are applying to register a vehicle yourself (not through a dealership) include the completed V750 with your application. More information on registering a vehicle can be found at www.gov.uk/vehicle-registration.

9. If I ask my dealership to fit a registration, will I have to pay the transfer fee again?

   No. Every new vehicle is supplied with an appropriate year letter free of charge by the dealership. The only charge made by them is for the acrylic plates and the first registration fee.

10. Can a private registration be transferred from a car to a motorbike?

    Yes. All motorbikes (including mopeds) can participate freely, provided the normal requirements of the number transfer facility are met.

11. Can I put any personalised plate on my vehicle?

    The rule is; you cannot make a vehicle look newer than it actually is by transferring a younger year letter. For example, ABC 8W cannot be transferred to a vehicle originally registered as NDF 715P as this would make it look younger.
    The same applies to 'S' prefix registration marks, these can only be assigned to vehicles first registered as new on or after the 1st of August 1998. Vehicle registration marks that do not contain a year identifier may be assigned to a vehicle of any age.
    If you purchase a 62 current style registration mark, it can only be assigned to a vehicle first registered as new on or after 1st September 2012.

12. What happens to my current registration when I transfer to a New Reg?

    It's automatically made void, unless you pay the DVLA a fee to retain it. Further information on retaining your old registration mark can be found on our website under Services > Retention Scheme.

13. Why are the rules of the governing bodies so strict?

    There are many reasons why the system of assigning registration marks is so strict. The most obvious reason is that registrations are a method of law enforcement and as such the integrity and clarity of the transfer system must be upheld.

14. My V5C says my registration mark is 'non-transferable'. Can I transfer a New Reg onto my vehicle?

    Although you cannot transfer or retain a non-transferable number, the vehicle can receive a registration number providing the non-transferable number is not a Q' mark and providing the vehicle meets the normal conditions of the Cherished Transfer, Retention and Sale of Marks schemes.

15. What happens if I need to tax or MOT my vehicle while the registration transfer is being processed?

    You will need to wait for the transfer to be completed. If there is a problem, then you will be notified by the DVLA.

16. If the recipient vehicle already has a private registration mark can I transfer both at the same time?

    Yes, no problem, this is a double transfer. All we need are the documents from the third vehicle involved and an extra £80.00 (cheque payable to DVLA) along with a V317 application form and our additional administration fee, currently £29.40. If no third vehicle is available, then the registration mark can be retained on a retention certificate in accordance with the governing regulations. The current fee is £80.00 which is to be supplied with a V317 application form and our additional administration fee, currently £29.40. Further information on retaining a registration mark may be found on our website under Services > Retention Scheme.

17. Does my Vehicle need to be inspected?

    Not usually. However, if, for example, there has been a change of construction of the vehicle, the authorities may then want to inspect it. You will be notified by the DVLA if this were necessary.

18. How can I find out about the status of my number plate transfer?

    We handle thousands of transfers every year and one of the largest drains to our human resource is handling progress reports. New Reg respectfully request that you avoid telephoning our transfer office unless it is absolutely urgent as this reduces the amount of available time to process your paperwork. Should your telephone call be unavoidable, you may call us on 01772 566402. Please ensure that you have read all correspondence from New Reg before making your call.

19. I paid a deposit by credit card but would now like to pay the balance also by credit card. Is this okay?

    Yes. You can pay the outstanding balance by credit card, we just need your written confirmation to debit the outstanding amount from your credit card.

20. What happens to my payment if I change my mind before the transfer has been completed and I no longer want the registration mark I have agreed to buy from you?

    We expect all purchase agreements to be honoured, just as you expect us to honour our terms & conditions. However, we do recognise that situations can change and we'll advertise and re-sell the registration on a reduced commission basis on your behalf but only after payment has been made in full. This arrangement is subject to our commission terms which may be found on our website under Valuations > Valuation Terms & Conditions.

21. Do I have to keep the registration on my vehicle for a certain time before I can transfer it again?

    There are no time restrictions and transferring a registration is a simple procedure which may be completed by yourself. Please note that any registration mark purchased from us must not be offered for re-sale until our transaction with you has been finalised.

22. Why are my acrylic plates discoloured?

    All acrylic plates are supplied with a protective film used to prevent damage to the plates. This film must be removed before use.