New Reg staff will coordinate the entire transfer of your personalised registration with DVLA Swansea when requested by you. Our car registrations 24 hour 'Buy' form takes priority over our 'Enquire' form or a 'Telephone' enquiry. New Reg sell DVLA registrations (Unissued Government Stock), private registrations owned by clients and our own stock number plates on a 'first come, first served basis'. All number plates are subject to availability, DVLA transfer fees and terms and conditions, some number plates are subject to VAT.

We shall debit your payment card if your offer for one of our registration marks is accepted and provide confirmation. Under The Consumer Contracts Regulations, The Company must notify you that the service we provide begins as soon as The Registration Mark is reserved on your behalf, subsequently there is no 'cooling off period', the transaction cannot be reversed and no refund can be given. Our systems record all incoming and outgoing telephone conversations and the date and time of all communication.

DVLA is a registered trade mark of the Driver & Vehicle Licensing Agency. New Reg is not affiliated to the DVLA or DVLA Personalised Registrations. New Reg is a recognised reseller of DVLA registrations. New Reg is registered with the DVLA to supply physical number plates only. Ie. The actual acrylic plate.

COMPLAINTS PROCEDURE - Our firm is a Member of the Institute of Registration Agents and Dealers, and is governed by their strict rules and regulations. In the unlikely event that a problem cannot be resolved in-house, you can request arbitration, in writing, from the Secretary, MIRAD, PO Box 333, Southport, PR9 7GW. In the event of a complaint from a sale where Finance was the payment method we will work to resolve this in-house with you and in line with the Financial Conduct Authoritys (https://www.fca.org.uk/) & Financial Ombudsman Services requirements (https://www.financial-ombudsman.org.uk/).