New Reg is a member of MIRAD, the Institute of Registration Agents and Dealers. MIRAD was set up in 1985 to ensure fair practice in the registration number industry, and its members agree to follow its code of practice whether a customer is buying or selling.
What the code means for you
- Clear, all-in prices. Every registration shows its price including VAT, and any reduction is made clear.
- No hidden extras. We tell you up front whether plates, delivery and the DVLA fee are included and, if not, what they cost.
- Clear terms. Our terms and conditions are published and easy to find.
- Honest advertising. Our adverts are accurate and follow the Advertising Standards Authority's codes.
- Your consumer rights. We follow the Consumer Contracts Regulations, including your cancellation rights.
- No pressure. You can order from home, in your own time.
Members who break the code can lose their MIRAD membership.
Read the full code
MIRAD publishes its full code of practice on its website: MIRAD code of practice.
If something goes wrong
Contact us first: our complaints procedure is in our terms and conditions. If we can't resolve it, you can ask MIRAD to arbitrate, as set out there.